SproutkindSproutkind support
Quick answers for scans, reminders, cloud sync, subscriptions, and your private garden.
How do I restore a subscription?
Open Sproutkind, go to More → Settings → Sproutkind Plus, then choose Restore Purchases. Use the same Apple Account that originally purchased the subscription.
How do I manage or cancel a subscription?
Open iOS Settings, tap your name, choose Subscriptions, select Sproutkind, and follow Apple’s options. Deleting the app does not cancel an Apple subscription.
Why did a plant scan return an uncertain match?
Use a well-lit photo with one plant filling most of the frame. Avoid clutter and blurry leaves. Identification and health guidance are educational closest-match estimates, so confirm safety-critical decisions with a qualified source.
How do I enable reminders?
Choose a care reminder inside the app. If notifications were previously denied, open iOS Settings → Notifications → Sproutkind and enable Allow Notifications.
How do I delete my cloud data?
Open More → Settings → Privacy and choose the cloud-data deletion option. This permanently removes the private cloud backup and anonymous Firebase identity. You can re-enable cloud sync later with a new private identity. See Privacy Choices for the full deletion scope and retention details.
Is a sign-in required?
No. Sproutkind uses a private anonymous identity for optional structured-data backup and sync. The app does not require you to create a named account.
Before requesting help
Restart Sproutkind, confirm iOS is current, check your connection for cloud sync or purchases, and note the screen and action where the issue occurred. App Review and store customers can use the developer contact shown on Sproutkind’s App Store product page for issues not resolved here.